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I can’t say enough about how much I LOVE this post from the Flightster blog: The O.C.: The Onboard Conflict! It is so rare for us to get the other side of the coin when it comes to services that so many take advantage of. This stance may sound tough upon first read, but it makes you wonder if too many businesses aren’t just folding under the pressure of the potentially unhappy customer. At some point, the employee must demand respect.
“For the duration of the flight you do have to listen to our instructions and obey as well as abide our airline and FAA regulations. No matter who you are or where you’re from.”
It is just this issue that is causing a driver shortage for the Ride-On bus system in Montgomery County, MD. Drivers are being stretched to their limits by 10 hour workdays driving passengers around in circles, passengers who are not always kind and often try to argue with the driver. The bus driver and passengers involved in this melee will likely never forget what they saw on this day. The saddest part is that the driver is likely not permitted to get involved. This is a graphic video shot by a bus rider of two men fighting on a public bus in Oakland, California.
I took a bus one day that arrived after the preceding one failed to show up. The passengers who had been waiting an hour were very upset but most got on the bus and kept quiet. As we approached another stop, we packed in closer, and I could feel the tension mounting. A woman stepped onto the bus and proceeded to argue with the bus driver about being late and not caring about passengers. Clearly, the driver had had enough. He let her know that he took this shift as overtime and that this bus wouldn’t have even come if he hadn’t done so. She walked quietly into the bus. Afterwards, I spoke with him about the cause of the shortage, and he said no one wants to apply for this job because there is too much stress involved. It takes a special type of person to work all day driving loud and rude people around.
“If people were nicer, the job would be a lot easier. There just aren’t any sweet people anymore,” commented the driver, sadly. I rode quietly the remainder of the way pondering our society and how we treat each other. If everyone who was tired of having to accept bad behavior from customers who treated them as less than human walked out on their jobs, what would we do?